Utilities

Residential utilities services are provided within the Town of Mayerthorpe as follows:

Water and Bulk Water Accounts

Setting up a Utility Account

If you are just moving into a home there are a few things you need to do when setting up a utilities account. First, phone or visit the Town Administration Office (780-786-2416). The Utilities Department will need your name, phone numbers, move in date, and whether or not you own or rent.

Utility Fee Schedule

–       Water Minimum Charge (Consumption up to 9 cubic metres (2000 gallons)) : $24.19/month

–     The rate per 4.5 cubic metres (1000 gallons) over the minimum will be set as follows:

                           9.01 cubic metres to 45 cubic metres – $6.26

                          45.01 cubic metres to 225 cubic metres – $14.70

                          225.01 cubic metres and over – $21.00

–       Sewer Service Charge (Consumption up to 9 cubic metres (2000 gallons)): $12.35/month. After          minimum consumption is reached the rate is $5.54 per every 4.5 cubic metres (1000 gallons) used.

–       Water, Sewer and Storm Sewer Infrastructure replacement rates are based on land use classification per the Town’s Land Use Bylaw.

–       Waste Collection $17.50/month.

–       Recycling Fee $3.00/month.

Billing Procedures

Every residence has its own water meter, and as such are individually billed.  Monthly water and sewer charges are based on consumption.  So the more water you consume, the higher your utility charge. Try your best to conserve water to save yourself some money.

Each month you will receive a bill and payments are required on your utility account once every month. The Town Administration Office accepts cash, cheque and interac payments. Bank, internet, telebank payments are also accepted.

Great News!  You can sign up for pre authorized debit on your Utility Bill.  The from was mailed out  with the September Utility Bill.  If you wish to sign up, Town of Mayerthorpe requires that the completed form be faxed, emailed or brought in prior to the current bill going out.  You can also access the Direct Debit Utility Bill Agreement/Authorization form.

Town Utility Bills Available via E-Mail. 

If you would like to receive your utility bill via email, please fill out the attached form and return it to the Town Office.

Client Email Information Form

 

If the total balance is not paid by the due date, a 5.0% penalty is applied. Late payments will result in an arrears letter to remind you that your account is overdue. If the account is not paid within 14 days of this letter being mailed, your water service may be disconnected. If the water is disconnected, there is an automatic $50.00 reconnection fee.

Returned payments are charged an additional $37.50. 

Moving Out

Please inform the Utility Department in advance when you are moving out of your residence so that staff can be scheduled to take a final water meter reading on your last day in your home. A forwarding address will be needed so that we can send your final bill.

Bulk Water

The Town of Mayerthorpe has a bulk water filling station located at the Water Treatment Plant.  All new and renewed accounts are subject to a $50.00 non-refundable set up and a 15% administration fee.  The rate for bulk water is $6.50 per cubic metre and the account is billed monthly.  Any un-paid account which remains in arrears for a period of more than 60 days shall be subject to suspension.  Any re-activation of an un-paid account after payment of overdue funds will be subject to a $100.00 non-refundable re-activation fee. 

Please contact our Utility Department at (780)786-2416 or utclerk@wordpress.mayerthorpe.ca for further information.

 UCA Helps

 ucahelps.alberta.ca, is an interactive resource that is helping consumers, especially vulnerable Albertans, make informed choices about their electricity and natural gas services. The website is mobile and tablet responsive and includes an interactive Cost Comparison Tool, list of energy retailers and searchable database that displays historic energy rates. It also includes contact information for their mediation team.

Visit ucahelps.alberta.ca to compare electricity and gas prices in your area, view historical rates, or get help resolving utility related issues.

Power
Epcor at 310-4300
Just Energy Electric Page: http://www.justenergy.com/energy-explained/electricity/

Natural Gas 
Atco Gas Ltd. at 1-888-511-7550
Just Energy Natural Gas Page: http://www.justenergy.com/energy-explained/natural-gas/

Phone & High Speed Internet 
Telus at 1-800-361-3311
Eastlink at 1-888-345-1111 Residential Services
Eastlink at 1-877-813-1727 Business Services

Vonage Phone Services
1-888-218-9015
Residential: https://phone.vonage.com/home-phone-service.html
Business: https://phone.vonage.com/vocalocity.html